Our services and support

Providing great levels of customer service is a passion of ours. That's why we have launched a range of useful services to assit our motor traders which are supported by our customer account team.

  • Transport

    We offer a seamless delivery service to move your vehicle purchases from where they are stored directly to your chosen site. Simply select the Transport option once you have purchased your vehicle for a quote and the Arval team will do the rest.

  • Stock Funding

    Cash flow is important to all of our customers and Arval do offer the option of stock funding through our sister company, BNP Paribas Personal Finance. This facility enables you to free up cash so you can expand your forecourt.

  • V5 documentation

    As soon as we receive cleared funds, the V5 and Log book will be sent directly to you. All part of the service. 

  • Purchase Order and VAT Sales invoices

    All documentation is readily available within your account. Your Purchase Order (PO) is instant whilst your sales invoice is ready to print or download 24-hours after the validation of your purchase. 

  • Your Account team

    Ongoing access to our account management and customer service teams to help you get the most from MotorTrade. All of our team are available via email and telephone directly.  

You will be fully supported by our customer account team with any questions or queries that you may have

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Canal de atendimento para clientes ativos da Arval
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We've built an account team structure to make sure our customers have the necessary support at every step of the MotorTrade journey. 

Your Account Manager - their job is to learn and understand your personal buyer needs. This means frequent communication, fast response times and support when you need it. 

Customer support team - we have a group of Customer Service Advisors directly supporting you and your Account Manager. This means less time waiting for information you've requested or questions you might have. 

Team Leaders - should your query need a bit more attention, our experienced Team Leaders are there to support you to quickly find a resolution. Experts at what they do, they will step in if you need that additional help. 

Frequently Asked Questions

What happens if I have an issue?

Our sales support team, including your Account Manager, are available Monday to Friday 9.00am to 5.15pm via phone and email. If you have any questions or issues just get in touch with them and they will be happy to help.

Do you offer delivery?

Yes, we do have a national delivery service. Once you've purchased a vehicle, you can select delivery, and see a quote. Alternatively, if you'd rather collect your vehicles from one of our sites, that's fine too.

Do you have UK coverage?

Yes, while our team is based at our Swindon Head Office, our account managers are often on the road and our vehicles are stored at a number of de-fleet sites which span the country.

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